Sales Support

Have you noticed how fast the summer seems to be going? Hard to believe but, I have starting booking my first fall networking events. WOW. Things seem to move forward faster everyday.

If you are a sales professional, business manager or entrepreneur who attends trade show or a monthly association meeting events as a business development investment you are investing of your resources of both time and money.

You invest your time;

• researching various trade shows and evaluating whether the event will attract the right target market for your business
• your time attending

You invest your money;

• trade show registration/booth fees & staff time
• travelling costs

Attending events helps to raise the visibility of your business in the marketplace and generates prospect leads for your business. These leads come in 2 forms,

1. attendees you met and with whom you started a conversation and
2. the attendance list which includes attendees you did not met and with whom you could start a conversation.

Back at the office, the questions are;

• how do you maximize your attendance investment by following up with the highest number of prospects and driving that traffic into your follow up sales funnel?
• what are the next steps to follow up and
  • continue the conversation with attendees you met?
  • start the conversation with the list of attendees you did not met?

In the past, for trade show follow up marketing, we would mail out sales literature and then try to get prospect on the phone, but follow up methods are changing.

Today, I help my clients utilize the technology they currently have, to build their next follow up steps.

• First, database set up to centralize all of the prospect leads, a CRM Customer Relationship Manager such as ACT, Maximizer or Goldmine.
• Second, set up an email blaster such as Swiftpage with ACT to send out emails.
  (Swiftpage can also work without ACT)

The great thing about this newer methods is that we can collect statistics, for example, about delivery. Depending on your follow up next steps, you may also be able to track the additional traffic your follow up drives to your website.

If you are interested in learning more about how to follow up and maximize your trade show or networking event attendance, I offer several options.

2 hour sessions Follow up – Discover Your Next Step and a session about taking action and implementing the follow up steps in your business Follow Up – Take Action. This session is about database set up, database maintenance and outbound cold calling.

Follow Up Training - Set The Stage For Follow Up and Automate Your Follow Up Process. Attend yourself and bring this business training for your office. You will learn how to build a Follow Up System that maximizes your business development investment and help get you past that 1st contact to the 2nd and beyond to the 5th contact where 80% of sales are made. You will save time, stayed organized and drive more traffic to your business!

Questions? No problem. Contact Cheryl Scoffield, Follow Up Specialist.

Cheryl Scoffield, Follow Up Specialist at Executive Sales Support

Are you attending trade shows, monthly association meetings & networking events to get new prospects? Business Development  costs money.
Do you have a plan in place and implemented, for staying in touch with the new prospects you meet?

If you are interested in learning more about how to follow up and maximize your investment, I offer several options.

2 hour sessions Follow up – Discover Your Next Step  and a session about taking action and implementing the follow up steps in your business Follow Up – Take Action. This session is about database set up, database maintenance and outbound cold calling.

Follow Up Training - Set The Stage For Follow Up and Automate Your Follow Up Process. Attend yourself and bring this business training for your office. You will learn how to build a Follow Up System that maximizes your business development investment and help get you past that 1st contact to the 2nd and beyond to the 5th contact where 80% of sales are made. You will save time, stayed organized and drive more traffic to your business!

Questions? No problem. Contact  Cheryl Scoffield, Follow Up Specialist.

80% of sales are won on the fifth to twelfth contact – yet 48% of all business managers never follow up beyond the first contact.

You attended the networking meeting- Now What? Do you have a plan in place and implemented, for staying in touch with the new prospects you met at the networking event?    You will, after you attend Set The Stage For Follow Up Training Session.

This sales follow up training is best for: Business Managers, Small or Medium Sized Business Owners, Sales Professionals and Entrepreneurs.

The next “SET THE STAGE FOR FOLLOW UP”  Training Sessions  will be Monday night June 21st, and Monday night August 16th.
The training is 2.5 hours from 6 pm – 9 pm and takes place in Oakville, Ontario.

Register for “SET THE STAGE FOR FOLLOW UP”  Training or contact Cheryl at ExecutiveSalesSupport.com to arrange for this training to come to your office.

Learn the 10 Step Follow Up System through 2.5 hours of hands on, skills based training.  $89.00 in Oakville, Ontario.

At the “SET THE STAGE FOR FOLLOW UP”  Training you will discover the 10 step framework and the first 6 steps will be covered in depth. These first 6 follow up steps are critical because they establish your social connection to the people you meet. 

You will learn how to; 

1. Improve you ‘first contact’ conversation
2. Set the stage for future contacts
3. Increase the number of prospects you are in conversation with
4. Develop win win relationship building connections
5. Discover the ‘giving piece’ that pulls you forward from that first contact to the second and beyond

Register for “SET THE STAGE FOR FOLLOW UP”  Training  or contact Cheryl at ExecutiveSalesSupport.com to arrange for this training to come to your office.

Hear what attendees are saying about this skills based Follow Up Training; 

Cheryl is definitely the Follow Up Specialist! After taking her “Follow Up System” workshop and being introduced to the “10 Step Follow Up System,” I have a template to follow that will save time and increase my business.   Sue Lacher, Business Coach 

Cheryl is energentic and inspiring. In her “Set the Stage” training, Cheryl underscores the importance of following up with prospects and gives valuable input and ready-to-use strategies for overcoming that inherent reluctance to follow up past the first meeting. She also presents a very useful system for keeping track of your network.   Camilla Nielsen, Intellectual Property Consultant 

Previously on this blog I mentioned that my business Executive Sales Support  was mentioned in The Toronto Star within a business section article titled “Self Employment: The do it yourself recovery” . The article highlighted the rise in the number of entrepreneurs since January 2009. 

To build on that momentum I followed through with Wendy Peters of The Business Executive, a great business information publication in Mississauga, Ontario. Wendy and Tom Peters do a great job of publishing this long standing newspaper that promotes business in Mississauga and the surrounding area. The circulation is 30,000 – from Mississauga to Windsor.

As a result of my follow through another of my articles “Build Your Business With Networking In An Economic Downturn” was included on Page 16 of the July-August 2009 issue and also on the website of The Business Executive newspaper. Tom mentioned that The Business Executive website is averaging 100,000 requests per month which is excellent for a B2B publication.

This issue had a special feature on Southern Ontario’s Mayors Speak Out and was sent to the Prime Minister and the Ontario Premier’s Offices as well as to all the MP’s and MPP’s located in the distribution area of Southern/South-western Ontario.

Thank you Wendy and Tom Peters, for including me in this special edition!

If you are interested in advertising in The Business Executive for October 18 – 24, 2009, which by the way is Small Business Week, please contact Tom Peters, t.peters at busexec.com. 

Do you need to get in front of more prospects to increase sales? Contact me Cheryl at Executive Sales Support.com for follow through sales support.

I network a lot. I attend meetings both within groups and over coffee with individuals. I look for business development opportunities for my own business Executive Sales Support and also for opportunities to help my network through my expertise, or passing along opportunities I think might be a fit for others.

One of my network groups is HAPPEN in Mississauga, Halton and Peel Professional Executive Network. There are many wonderful professionals “in transition” in HAPPEN. They are a great group that offers help while they are looking themselves and also after they land. One member, in particular, who helped me through his public relations efforts, is Hugh Black from HMB Communications Group. Contact hughblack at cogeco.ca.

Within HAPPEN, conversations are around finding full time employment and within my business networking groups, the conversations are around finding new business development opportunities. Over the past months, I have noticed a difference emerging between the two groups. On one hand full time traditional employment seems to be going the way of the dinosaur and on the other hand, the members of the small business group are as busy or busier than before Christmas.

Yesterday, all the random pieces of networking came together. I had been networking with Hugh Black, putting forward my point of view that people were choosing self employment,  then the new Canadian statistics for unemployment in April 2009 showed that unemployment stayed the same and there was an increase in the self employed numbers.

As a result of Hugh Black’s efforts; I was interviewed as an example of someone who had successfully transferred their skills and started their own business,  Executive Sales Support. My business helps sales and business professionals get out of the office to see more clients and close deals. As a result of this interview, I was mentioned in an article on the front page of The Toronto Star’s Business section on Saturday May 9, 2009.

Yahoo, networking pays off for business development!

If you want to network with me I have a linked in profile. I look forward to helping you.

Here is the link to the article “Self-employment: The ‘do-it-yourself recovery’ Jobs increased last month, largely through people embracing self employment. The Toronto Star’s Business section on Saturday May 9, 2009.

Are you a sales professional or business owner, who wants to maximize your business development and triple the prospects in your sales funnel?

Every business I have ever worked with wanted to generate more prospect leads for their sales pipeline. My clients tell me this all the time. The disconnect occurs when I investigate the process used to process new prospect leads gathered at trade shows, networking events etc.

As a Sales Support Specialist, many times I find marketing is generating so many prospect leads that sales is cherry picking and choosing to follow up only the hot leads. Hot is defined by sales as leads they believe will close within the near future and contribute to this month’s target. Sales does this because they have monthly and quarterly targets to hit. Does this practice sound like what is going on at your business?

The question I asked is “What happened to the remaining cold and warm prospect leads?” Usually I find they are stacked on a desk or lost in a folder somewhere. No one is following up and talking to them. You have to wonder about lost potential.

When sales prioritizes the hot leads they are harvesting only the low hanging fruit to reach short term goals for this month’s or next quarter’s sales target. Continuing this practice plays only your A team and does not develop your farm team. How much money are you leaving on the table for the competition who offers a similar product or service and is communicating with every prospect?

To develop hot prospects for tomorrow when today’s hot prospects are gone, you need to implement a follow up strategy today. That way, you can leverage the numbers, triple the prospects in your funnel and maximize the potential business development brings to your doorstep. A follow up strategy puts in place a system to not only organize, build and manage a prospect database but also communicate and educate to build future sales. Implementing a long term follow up strategy gets those cold and warm prospects, currently lost to follow up, into the sales funnel and a chance to bake from cold through warm to hot. Hot and ready for you to close that deal tomorrow.

The result? Minimization of the feast and famine cycle you may have been experiencing in your business. By adding cold and warm prospects to your sales funnel you triple your prospects. Following up with EVERY prospect allows you to mine incremental growth and revenue that can be added on top of your current business.

Here are 5 simple things you can do today to start building your follow up strategy and a system to leverage your time and information.

• Put every business card you currently have into a database.
• Start marketing and educating about what you offer and how your solution can help solve problems.
• Insert hyperlinks directing prospects back to your website where they can find more information.
• Commit to communicating on a regular basis and ask for feedback.
• Utilize drip marketing to communicate over time.

Once you get going you can optimize your time and money by expanding your system and utilizing automation and email marketing to reach even more prospect leads.

Let’s review how your prospects are processed with a sales funnel optimization consultation. Discover the hidden road blocks that are preventing you from cashing in on the opportunities already on your doorstep.

Contact me at Cheryl [at] Executive Sales Support.com.